Privacy Policy

1. General Provisions

This Privacy Policy describes how the website operator, including its administration, service providers, and authorized representatives where applicable, collects, uses, discloses, retains, and protects personal information of users of the Site.

This Policy is prepared in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (“PIPEDA”), and, where applicable, substantially similar provincial privacy legislation and Quebec’s Act respecting the protection of personal information in the private sector.

By accessing or using the Site, creating an account, submitting information, or using any services made available through the Site, the user acknowledges that personal information may be processed as described in this Policy.

For the purposes of this Policy:

– “Personal information” means information about an identifiable individual.

– “User” means any person who accesses, browses, registers with, or uses the Site.

– “Operator,” “we,” “us,” or “our” means the entity responsible for operating the Site and determining the purposes of personal information processing.

– “Processing” means collection, use, disclosure, storage, retention, transfer, protection, or deletion of personal information.

2. Scope of This Policy

This Policy applies to personal information collected through:

– access to and use of the Site;

– account registration and account management;

– identity, age, and eligibility verification;

– transaction, payment, withdrawal, and account activity processing;

– communications with support, compliance, or administrative personnel;

– technical interaction with the Site, including cookies and similar technologies;

– legal, regulatory, fraud prevention, anti-money laundering, and responsible gambling compliance procedures.

This Policy does not apply to third-party websites or services that are not controlled by the Operator. Where the Site contains links to third-party resources, users should review the privacy practices of those third parties separately.

3. Personal Information We Collect

The Operator collects only the personal information reasonably necessary for identified purposes, legal compliance, risk management, account administration, and service operation.

3.1. Identification and Account Information

We may collect:

– full legal name;

– date of birth;

– residential address;

– email address;

– telephone number;

– username or account identifier;

– password or authentication credentials;

– citizenship or residency information where required for compliance purposes;

– government-issued identification details where verification is required.

3.2. Verification and Compliance Information

For identity verification, age confirmation, fraud prevention, anti-money laundering, and regulatory compliance, we may collect:

– copies or images of identity documents;

– proof of address;

– source of funds information where legally required;

– sanctions, politically exposed person, or adverse media screening results where applicable;

– self-exclusion, limit-setting, or responsible gambling records;

– records of verification decisions and compliance reviews.

3.3. Financial and Transaction Information

We may collect information related to deposits, withdrawals, payments, refunds, and account balances, including:

– payment method details;

– transaction dates, amounts, references, and status;

– withdrawal details;

– payment processor confirmations;

– chargeback, reversal, or failed transaction information;

– records required for financial reconciliation and legal compliance.

The Operator does not store complete payment card data unless permitted by applicable payment security standards and applicable law. Payment processing may be performed by authorized third-party payment service providers.

3.4. Technical and Usage Information

When a user accesses the Site, we may automatically collect:

– IP address;

– device identifiers;

– browser type and version;

– operating system;

– language settings;

– time zone;

– log files;

– access dates and times;

– pages viewed and actions taken;

– session duration;

– referring URLs;

– approximate location derived from technical data;

– security and diagnostic data.

3.5. Communications and Support Information

When a user contacts us, we may collect:

– content of messages, emails, chats, or support requests;

– attachments submitted by the user;

– call records or recordings where lawful and disclosed;

– internal notes relating to the handling of the request;

– complaint and dispute resolution records.

4. Purposes of Collection, Use, and Disclosure

The Operator collects, uses, and discloses personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:

– creating, maintaining, and administering user accounts;

– verifying identity, age, eligibility, and account ownership;

– processing deposits, withdrawals, refunds, and related transactions;

– providing access to Site functions and account services;

– detecting, preventing, and investigating fraud, unauthorized activity, collusion, abuse, or security incidents;

– meeting anti-money laundering, sanctions, and financial compliance obligations where applicable;

– complying with licensing, regulatory, recordkeeping, reporting, audit, and legal obligations;

– enforcing the Site’s terms and internal policies;

– administering responsible gambling tools, including limits, exclusions, and account restrictions;

– responding to inquiries, complaints, disputes, and legal requests;

– maintaining Site security, integrity, functionality, and performance;

– conducting internal compliance reviews, risk assessments, and business recordkeeping;

– protecting the rights, property, safety, and lawful interests of the Operator, users, and third parties;

– obtaining professional advice, including legal, accounting, security, and compliance advice.

5. Legal Basis and Consent

Under Canadian privacy law, the Operator collects, uses, and discloses personal information with the user’s knowledge and consent, except where collection, use, or disclosure without consent is permitted or required by law.

Consent may be express or implied, depending on the sensitivity of the information and the reasonable expectations of the user. By creating an account, submitting information, completing verification procedures, or continuing to use the Site, the user provides consent to the processing of personal information for the purposes described in this Policy.

The user may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect the Operator’s ability to provide access to the Site or maintain an account, particularly where the information is necessary for identity verification, payment processing, regulatory compliance, fraud prevention, or legal recordkeeping.

6. Disclosure of Personal Information

The Operator may disclose personal information only as reasonably necessary and in accordance with applicable Canadian privacy laws.

6.1. Service Providers

Personal information may be disclosed to third-party service providers acting on behalf of the Operator, including:

– payment processors and financial institutions;

– identity verification providers;

– fraud prevention and security service providers;

– hosting, cloud infrastructure, and data storage providers;

– customer support platforms;

– analytics and technical monitoring providers;

– compliance, audit, legal, accounting, and professional advisers;

– email, communications, and notification service providers.

Service providers are required to process personal information only for authorized purposes and to maintain safeguards appropriate to the sensitivity of the information.

6.2. Regulatory, Legal, and Compliance Disclosures

The Operator may disclose personal information to:

– Canadian regulatory or licensing authorities;

– law enforcement agencies;

– courts, tribunals, or dispute resolution bodies;

– financial intelligence or anti-money laundering authorities where applicable;

– government agencies with lawful authority;

– payment networks, banks, or financial institutions in connection with transactions, chargebacks, or investigations.

Such disclosures may occur where required by law, lawful request, court order, regulatory requirement, contractual obligation, or where otherwise permitted under Canadian privacy legislation.

6.3. Business Transactions

If the Operator is involved in a proposed or completed merger, acquisition, financing, reorganization, sale of assets, transfer of business, insolvency, or similar transaction, personal information may be disclosed to relevant parties where permitted by law and subject to appropriate confidentiality and security safeguards.

7. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, local storage, log files, and similar technologies to support operation, security, analytics, and user authentication.

These technologies may be used to:

– maintain secure sessions;

– remember user preferences;

– detect suspicious or unauthorized activity;

– improve technical performance;

– measure Site usage;

– support compliance and audit functions;

– prevent duplicate registrations, fraud, or abuse.

Users may manage cookies through browser settings. Disabling certain cookies may affect Site functionality, account access, security verification, or transaction processing.

8. Retention of Personal Information

The Operator retains personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, to enforce agreements, and to maintain necessary business records.

Retention periods may vary depending on the type of information, legal requirements, regulatory obligations, account status, transaction history, and the existence of disputes, investigations, or unresolved issues.

When personal information is no longer required, the Operator will securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable legal requirements and internal retention procedures.

9. Security Safeguards

The Operator applies administrative, technical, and physical safeguards appropriate to the sensitivity, amount, distribution, format, and storage of personal information.

Safeguards may include:

– access controls and authentication measures;

– encryption or other protective technologies where appropriate;

– network and system monitoring;

– secure data transmission protocols;

– internal confidentiality obligations;

– employee and contractor access limitations;

– incident detection and response procedures;

– secure storage and disposal practices;

– vendor due diligence and contractual controls.

No system or method of transmission is completely secure. The Operator cannot guarantee absolute security but takes reasonable measures to protect personal information against unauthorized access, disclosure, copying, use, modification, loss, or theft.

10. Cross-Border Processing and Storage

Personal information may be processed or stored in Canada or in other jurisdictions by the Operator or its authorized service providers.

Where personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored, including lawful access by courts, law enforcement, regulators, or government authorities in that jurisdiction.

The Operator uses contractual and other appropriate safeguards to require service providers to protect personal information in a manner consistent with applicable Canadian privacy requirements.

11. User Rights

Subject to applicable legal limitations, users may have the right to:

– request access to personal information held by the Operator;

– request correction of inaccurate or incomplete personal information;

– withdraw consent to certain processing activities;

– request information about the Operator’s privacy practices;

– submit a complaint regarding the handling of personal information;

– request deletion or deactivation where legally available and where retention is not required.

Requests may be subject to identity verification before the Operator provides access, makes corrections, or takes other action.

The Operator may refuse or limit a request where permitted or required by law, including where disclosure would reveal personal information about another individual, compromise an investigation, affect legal privilege, conflict with legal obligations, or interfere with regulatory compliance.

12. Access and Correction Requests

A user may request access to or correction of personal information by contacting the Privacy Officer using the contact details set out in this Policy.

The request should include sufficient information to allow the Operator to identify the user and locate the relevant records. The Operator will respond within the time required by applicable Canadian privacy law.

Where correction is justified, the Operator will update the relevant information or, where appropriate, annotate the record to reflect the user’s correction request.

13. Accuracy of Information

Users are responsible for providing accurate, complete, and current information. The Operator may request updated information where necessary to maintain account integrity, comply with legal obligations, or complete verification procedures.

If the Operator determines that information is inaccurate, incomplete, outdated, or inconsistent, access to certain account functions may be restricted until the issue is resolved.

14. Responsible Gambling and Account Restrictions

Where responsible gambling tools are available or legally required, the Operator may collect and process personal information relating to:

– deposit, loss, wager, or session limits;

– cooling-off periods;

– self-exclusion requests;

– account closures related to gambling control;

– communications concerning gambling behaviour or account restrictions;

– records required for enforcement of exclusions or restrictions.

Such information may be used to administer account restrictions, comply with regulatory obligations, prevent circumvention of exclusions, and protect affected users.

15. Minors

The Site is not intended for individuals who are under the legal age required to use the services in their province or territory of residence or in any applicable regulated market.

The Operator does not knowingly collect personal information from minors. If the Operator becomes aware that personal information has been collected from a person who is not legally eligible to use the Site, the account may be closed and the information may be deleted or retained only as necessary for legal, regulatory, fraud prevention, or recordkeeping purposes.

16. Automated Processing and Risk Controls

The Operator may use automated tools to support security, fraud prevention, risk management, identity verification, transaction monitoring, and compliance functions.

Automated processing may assist in:

– detecting unusual account activity;

– identifying potentially fraudulent transactions;

– preventing unauthorized access;

– supporting verification decisions;

– monitoring compliance with account restrictions;

– identifying misuse of the Site.

Where required by applicable law, users may request information about the use of automated decision-making that has a significant impact on them.

17. Complaints and Privacy Inquiries

Users may submit privacy-related questions, access requests, correction requests, consent withdrawal notices, or complaints to the Privacy Officer.

17.1. Privacy Officer Contact Details

The Operator will review privacy complaints in a fair and timely manner. If a complaint is justified, the Operator will take appropriate corrective measures.

If the user is not satisfied with the Operator’s response, the user may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority, where relevant.

18. Changes to This Policy

The Operator may update this Policy from time to time to reflect changes in legal requirements, regulatory expectations, business practices, technical operations, or privacy procedures.

The updated version will be posted on the Site with the date of the latest revision. Continued use of the Site after publication of the updated Policy constitutes acknowledgement of the updated terms, unless additional consent is required by applicable law.

19. Language

This Policy is provided in English. Where the Policy is made available in another language, the English version will prevail to the extent permitted by applicable law, unless a different rule is required by the laws applicable in a specific Canadian province or territory.

Date of last revision: July 22, 2026